For International Fraud Awareness Week, we sat down with Catherine from our Fraud Intelligence Team and chatted about how a day in a life looks like, how she got into the insurance industry, and what she likes about her role as Senior Consultant Fraud Analytics.
Hi Catherine! Can you tell us a little about yourself and what you do?
I’m Catherine, late 20s, live here in Auckland – although I would call Nelson home! I’ve been here in Auckland and working for IAG for just over 2 years in our Fraud Intelligence Team. My role as Senior Consultant Fraud Analytics means that anything that involves both fraud and data is what I do. I also take a leadership role in our Data Guild here at IAG. Outside of work, I enjoy all the normal stuff – hanging out with family and friends, dreaming about owning a home one day, reading too many books, running, and binge watching bad taste reality TV.
How did you get into the insurance industry and this role?
I started my career in Statistical Methods as an Analyst at Statistics New Zealand. There, I perfected my craft of wrangling loads of data (think all of NZ’s business data!) and finding weird stuff in it. I did this for a few years before I took off and did some travelling. When I returned to NZ, I took a role at the Earthquake Commission in their Claims Review Team as a Fraud Analyst, as this time, my data skills meant I could find people up to no good in the Canterbury Rebuild. Through that role I met the Fraud Intelligence Team at IAG, and when they asked if I knew of anyone who might be interested in a data-fraud related role in Auckland, I jumped at the chance. So – a meandering progression!
How does a day in a life look like?
I’ll spare you the details on how many times I snooze my alarm while trying to talk myself into going for a run and get straight into the work stuff… I get in, check some emails or what’s going on on Yammer – and then every day is different! If we have a particularly complex case on, I might go hunting for new data sources, or particular details in one source. I might compile our regular reporting about fraud and distribute that across the organisation. On other days I will spend time thinking up plans about how we might use exciting new technologies like artificial intelligence to prevent and detect fraud, or be delivering training or talking about fraud controls to any number of teams around IAG.
What do you like about what you do?
There are lots of things I like about what I do: I love the fact that I can use my skills for good – fraud makes insurance unaffordable, so I feel as though my job in preventing and detecting fraud helps make insurance cost less for more people. I like that my job is different every day. I also really like that I get to work with people all across IAG – from the contact centre, technical case managers working on complex fraud cases, right up to our Senior Managers and Leadership team who need information and insights into fraud. The breadth and variety of work and range of people I get to work with makes my job really interesting and a constant learning curve – a great place to be!