Australia: IAG sends drones skyward to assess damage from bush fire

For the first time in Australia, IAG* has used drones to view damage caused by the devastating bushfires in the Great Ocean Road area, fast-tracking the assessment process for customer claims.


Aerial imagery captured by a drone of property damage in the Wye River

IAG mobilised the drone technology through a property repair partner which enabled property inspections to be conducted before physical access was granted customer claims processing to be begun immediately.

Aerial imagery shot by the drones also allowed both assessors and customers to review damage from a safe location, removing the risks associated with physical site visits such as asbestos, fallen power lines and land slips.


A drone operated through IAG’s property repair partner surveys damage

“The impact caused by the Victorian bushfires was incredibly stressful for the homeowners affected and using drone technology as part of our assessment process allowed us to make the experience safer, simpler and faster for our customers,” said Andy Cornish, Chief Operating Officer for IAG in Australia.

“We are proud to be the first insurer in Australia to use drones to assess damage following a major bushfire and have received extremely positive feedback from our customers who benefitted from this technology. We are already working with our property repair partner to develop how we can use this technology to help more customers in the future.”

IAG worked with the Victoria Country Fire Authority (CFA) throughout the process to ensure the use of drones would not impair fire fighting efforts.

* Claims for CGU Insurance, WFI and Coles Insurance were assessed using the drone technology co-ordinated through IAG’s property repair partner. In Australia, IAG trades under the CGU Insurance, WFI and Coles insurance brands. For more information about IAG in Australia visit

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